USER AGREEMENT
Decorika online shop
Version dated 9 October 2026
1. GENERAL PROVISIONS
1.1. This User Agreement (the “Agreement”) governs use of https://decorika.kz (the “Website”), owned by SILENT AROMA LLP, trading as Decorika (the “Administration”).
1.2. The Agreement is prepared under Kazakhstan law, including the Civil Code and the laws on Informatization, Personal Data and Their Protection, and Consumer Protection.
1.3. Any person visiting the Website or using its features is a User.
1.4. Using the Website constitutes acceptance of its rules to the extent permitted by law. Terms requiring separate consent apply only after that consent is obtained.
1.5. Purchases are governed by the Public Offer and personal data processing by the Privacy Policy.
1.6. The Administration may amend the Agreement by publishing a new version. Changes do not apply retrospectively to existing obligations except as provided by law.
2. SUBJECT OF THE AGREEMENT
2.1. The Administration enables Users to browse the catalogue, obtain product information, place orders and use available Website features.
2.2. Features are provided as available, subject to technical limitations.
2.3. The Administration may change the Website’s design, structure, content and features without infringing mandatory User rights or existing obligations.
2.4. Some features may depend on the device, browser, internet connection and external services.
3. USER RIGHTS AND OBLIGATIONS
3.1. Users may use the Website as intended, receive accurate product information, place orders and contact the Administration.
3.2. Users must:
- provide accurate information;
- comply with Kazakhstan law;
- respect third-party rights;
- not interfere with the Website;
- not use the Website for fraud or unlawful activities.
3.3. Unauthorized access, malicious code, bypassing safeguards and disrupting the Website are prohibited.
3.4. Automated collection that causes excessive load or infringes the Administration’s rights is prohibited without a lawful basis.
3.5. Users bear the liability prescribed by law for their own unlawful actions.
4. ADMINISTRATION RIGHTS AND OBLIGATIONS
4.1. The Administration operates the Website and takes necessary information security measures.
4.2. The Administration may:
- change and improve features;
- perform maintenance;
- fix errors and vulnerabilities;
- restrict unlawful activity;
- block access for confirmed violations or a justified security threat.
4.3. Access restrictions must be proportionate to the violation and respect mandatory User rights.
4.4. The Administration may engage technical contractors in compliance with applicable law.
5. PRODUCT INFORMATION
5.1. The Website provides information on the Decorika range, product features, prices and availability.
5.2. Photos are informative. Minor colour and texture variations in handmade products are acceptable where agreed characteristics and quality are maintained.
5.3. Stock and production information may update with a delay. Final order terms are agreed under the Public Offer and applicable law.
5.4. The Administration may correct technical and editorial errors. An existing contract may be changed only on lawful grounds.
5.5. Website information does not replace product safety instructions.
6. INTELLECTUAL PROPERTY
6.1. Design, photos, text, graphics, software elements, logos and other protected materials belong to the Administration or their respective rights holders.
6.2. Copying, commercial use, adaptation and distribution of protected materials without permission are prohibited except as permitted by law.
6.3. Users have a limited right to use materials for lawful personal browsing and purchases only.
6.4. The Administration may protect its rights using remedies provided by Kazakhstan law.
7. REVIEWS AND ENQUIRIES
7.1. Users may send reviews, suggestions and enquiries through available channels.
7.2. Users are responsible for the lawfulness of their submissions and respect for third-party rights.
7.3. The Administration may moderate or remove unlawful content, spam, threats or material infringing third-party rights.
7.4. Good-faith enquiries and negative reviews will not be removed solely because they are critical.
7.5. Reviews are used in advertising only with the necessary lawful grounds and permissions.
8. PERSONAL DATA
8.1. Personal data is processed under Kazakhstan law and the Website’s Privacy Policy.
8.2. The Administration takes the personal data protection measures required by law.
8.3. Data may be shared with contractors and external services where a lawful basis exists.
8.4. Users retain all data-subject rights provided by law.
9. EXTERNAL SERVICES
9.1. The Website may link to independent resources, including delivery services, payment systems and social networks.
9.2. Third-party resources may have their own terms of use and data processing rules.
9.3. The Administration is not liable for independent unlawful acts by third-party resource owners unless the law imposes such liability.
9.4. Using external services does not release the Administration from its own obligations to Users.
10. LIMITATION OF LIABILITY
10.1. The Administration’s liability is determined by Kazakhstan law and limited only to the extent that law permits.
10.2. The Administration does not guarantee uninterrupted operation, absence of technical errors or complete protection from every cyberthreat.
10.3. The Administration is not liable for consequences directly caused by:
- a User’s unlawful actions;
- knowingly false information;
- failures of the User’s equipment or internet connection;
- independent third-party acts for which the Administration is not legally liable;
- force majeure where the legal requirements are met.
10.4. The Administration may suspend the Website temporarily for repairs, maintenance or security.
10.5. Where mandatory legal requirements are met, the Administration is not responsible for subjective expectations about design, interface or usability.
10.6. Nothing in this Agreement excludes liability for the Administration’s own unlawful acts or restricts mandatory consumer rights.
11. WEBSITE SECURITY
11.1. Actions intended to compromise the confidentiality, integrity or availability of Website systems are prohibited.
11.2. The Administration may use safeguards, event logging and abuse-prevention measures in compliance with law.
11.3. Users who discover a vulnerability are encouraged to report it without unauthorized access, exploitation or disclosure of obtained data.
11.4. The Administration may protect its lawful interests and contact competent authorities when unlawful activity is identified.
12. DISPUTE RESOLUTION
12.1. Disagreements are addressed through negotiation and enquiries.
12.2. Claims are reviewed within the periods set by Kazakhstan law.
12.3. Unresolved disputes are referred to the competent court under applicable law.
12.4. Users retain the right to apply to authorized state bodies.
13. ADMINISTRATION DETAILS
Legal entity: SILENT AROMA LLP
Brand: Decorika
Location: Astana, Republic of Kazakhstan
Business identification number: 260140025813
Registered address: 010000, ASTANA, ESIL DISTRICT, ALIKHAN BOKEIKHAN ST., BUILDING 3B, NON-RESIDENTIAL UNIT 181
Email: [email protected]
Phone: +77474349192
Website: https://decorika.kz
14. FINAL PROVISIONS
14.1. The Agreement applies from publication until replaced by a new version.
14.2. Matters not covered by the Agreement are governed by Kazakhstan law.
14.3. Invalidity of one provision does not affect the others.
14.4. Mandatory legal provisions prevail over any conflicting term of this Agreement.
14.5. The current version is published at https://decorika.kz.