PUBLIC OFFER
Decorika online shop
Version dated 9 October 2026
1. GENERAL PROVISIONS
1.1. This Public Offer by SILENT AROMA LLP, trading as Decorika (the “Seller”), sets the terms for distance sales through https://decorika.kz (the “Website”).
1.2. The Offer is governed by Kazakhstan’s Civil Code, Consumer Protection Law and other applicable regulations.
1.3. A person placing an order on the Website is the Buyer.
1.4. Placing an order submits a request to the Seller. A contract is formed after material terms are agreed and the order is confirmed as required by law.
1.5. The Seller may amend the Offer without affecting previously concluded contracts, except as provided by law.
2. SUBJECT OF THE CONTRACT
2.1. The Seller undertakes to supply the agreed goods and the Buyer to accept and pay for them.
2.2. The range includes scented candles, plaster décor, sachets, diffusers, car fragrances, gift sets and related goods.
2.3. Handmade pieces may have minor variations in shade, texture and decoration that do not affect quality, safety or agreed characteristics.
2.4. Photo colour depends on screen settings. Material product characteristics must match the description.
2.5. Individual perception of a fragrance is not a defect if it matches the stated characteristics.
3. PLACING AN ORDER
3.1. The Buyer selects products, options, quantity and delivery method and provides accurate contact details.
3.2. Availability, production time, cost and delivery are clarified when confirming the order.
3.3. Before contract formation, the Seller may propose changes if goods are unavailable, a technical error occurs or fulfilment is impossible.
3.4. Agreed terms may change with the Buyer’s consent or on grounds provided by law.
3.5. If a paid order cannot be fulfilled, the Seller offers an agreed replacement or refunds payment in the prescribed manner.
3.6. The Seller may decline an order on lawful grounds, including signs of fraud.
4. PRICES AND PAYMENT
4.1. Prices are in tenge. Delivery and additional service costs are disclosed before final confirmation.
4.2. Payment is made by an available method agreed with the Seller.
4.3. Prices may change before a contract is formed. A concluded contract’s price changes only as permitted by law.
4.4. If a pricing error is found before contract formation, the Buyer may confirm the correct price or cancel the request.
4.5. Payment documents are provided in accordance with Kazakhstan law.
5. DELIVERY
5.1. Delivery uses an available method agreed with the Buyer.
5.2. Cost and timing depend on the address, order characteristics and carrier terms.
5.3. Delivery liability and transfer of accidental-loss risk are determined by law and the valid contract.
5.4. The Seller is not liable for independent unlawful acts by a carrier unless the law provides otherwise.
5.5. Buyers are advised to inspect goods on receipt. No immediate objection does not remove rights concerning hidden defects.
5.6. Additional costs caused by knowingly incorrect Buyer details may be recoverable from the Buyer where permitted by law.
6. PRODUCT CHARACTERISTICS
6.1. Decorika products are predominantly handmade. Minor individual variations are acceptable if mandatory quality requirements are met.
6.2. The Buyer must follow safety instructions for candles, fragrance products and decorative pieces.
6.3. The Seller is not liable for harm proven to result from misuse through the Buyer’s fault where no grounds for Seller liability exist.
6.4. Perceived fragrance intensity is individual and is not guaranteed to be the same for every buyer.
7. RETURNS AND EXCHANGES
7.1. Returns and exchanges follow Kazakhstan’s Consumer Protection Law.
7.2. Goods of proper quality may be exchanged or returned subject to statutory conditions and periods, generally 14 calendar days, with applicable exceptions.
7.3. Handmade production alone does not exclude statutory return rights.
7.4. For defects, the Buyer may seek statutory remedies, including replacement, repair, price reduction or refund where grounds exist.
7.5. The Seller may inspect quality and arrange an expert examination as prescribed.
7.6. Refund periods and allocation of costs are determined by Kazakhstan law.
8. RIGHTS AND OBLIGATIONS
8.1. The Seller must provide accurate information and comply with agreed terms and law.
8.2. The Seller may clarify an order, check fulfilment and take lawful anti-fraud measures.
8.3. The Buyer must provide accurate details, pay for the agreed order and follow product-use rules.
8.4. The Buyer retains all mandatory rights under Kazakhstan law.
9. LIMITATION OF LIABILITY
9.1. The Seller’s liability is determined by Kazakhstan law and limited only as permitted by it.
9.2. The Seller is not liable for consequences directly caused by:
- knowingly false Buyer details;
- misuse through the Buyer’s fault;
- unlawful third-party acts for which the Seller is not legally liable;
- external technical failures beyond the Seller’s control where there is no Seller fault or other basis for liability;
- force majeure where statutory requirements are met.
9.3. The Seller does not guarantee uninterrupted Website operation and may temporarily restrict it for maintenance.
9.4. Unmet subjective expectations are not a defect if the product meets the contract and mandatory requirements.
9.5. Nothing excludes liability that cannot legally be excluded or restricts mandatory consumer rights.
9.6. Invalidity of one provision does not affect the rest of the Offer.
10. INTELLECTUAL PROPERTY
10.1. Website photos, text, design, logos and other protected materials belong to their respective rights holders.
10.2. Use without the rights holder’s permission is prohibited except as permitted by law.
11. PERSONAL DATA
11.1. Personal data is processed under Kazakhstan law and the Website’s Privacy Policy.
11.2. Data is used for orders, fulfilment, delivery, Buyer communications and other lawful purposes.
11.3. Required consents are obtained as prescribed by law.
12. DISPUTE RESOLUTION
12.1. The parties may resolve disagreements through negotiation and written claims.
12.2. Claims are reviewed within statutory periods.
12.3. Unresolved disputes are considered by a competent Kazakhstan court, preserving all lawful consumer rights.
13. SELLER DETAILS
Legal entity: SILENT AROMA LLP
Brand: Decorika
Location: Astana, Republic of Kazakhstan
Business identification number: 260140025813
Registered address: 010000, ASTANA, ESIL DISTRICT, ALIKHAN BOKEIKHAN ST., BUILDING 3B, NON-RESIDENTIAL UNIT 181
Email: [email protected]
Phone: +77474349192
Official website: https://decorika.kz
14. FINAL PROVISIONS
14.1. The Offer applies from publication until withdrawn or replaced.
14.2. The parties’ relationship is governed by Kazakhstan law.
14.3. Terms conflicting with mandatory law do not apply to that extent.
14.4. The current Offer is publicly available on the Website.
14.5. By placing an order and confirming acceptance through the provided interface, the Buyer expresses an intention to contract on these terms, subject to order confirmation and mandatory legal requirements.