Collection in Astana
We will agree the collection location and time with you in Astana.
Delivery
Delivery — 995 ₸.
Free delivery from 12 000 ₸ — based on the product subtotal after discounts, excluding gift wrapping and matches.
We deliver across Kazakhstan. The delivery price and free-delivery threshold apply to all regions. Timing is agreed before payment.
Flip Delivery
Enter your city and preferred Flip collection point or courier option. We will confirm availability, price and timing, then arrange the parcel. Delivery is free from a product subtotal of 12,000 ₸ after discounts, excluding wrapping and matches. Below that threshold, the fixed delivery charge is 995 ₸.
Flip Delivery terms ↗What happens after ordering
Submit the request from your basket. An order number will appear. The manager will contact you to confirm; no separate WhatsApp message is needed. We will agree products, fragrance, shade and delivery.
Preparation and delivery times
Ready-made items are prepared within 2 working days (48 hours). We dispatch Monday to Friday. Delivery takes 2–7 days after dispatch.
Made to order in 2–14 calendar days. We dispatch Monday to Friday; items completed on a weekend ship the next working day. For orders placed today, estimated dispatch is by 17 November 2026. Delivery takes 2–7 days after dispatch.
Payment methods
Pay by Kaspi Pay invoice, payment link or bank transfer to our business account. After confirming your order, we send the invoice, link or bank details through your chosen contact method.
Exchanges and returns
We comply with the Republic of Kazakhstan Law on Consumer Protection. The procedure depends on whether the product is unsuitable for you or has a defect.
If the product is unsuitable
You may request an exchange of a non-food product of proper quality within 14 calendar days of receipt. It must be unused, with its appearance, consumer properties and any seals and labels preserved. For example, do not light a candle before deciding whether to exchange it.
If no suitable replacement is available, the product may be returned for a refund, subject to statutory conditions and exceptions. A missing receipt alone does not remove your rights: the purchase can be established by other evidence, including order details.
The buyer arranges and pays for return delivery of a product of proper quality to the workshop. The cost depends on the chosen carrier.
If there is a defect or damage
Contact us and describe the problem. Depending on the circumstances, statutory remedies include replacement, repair, price reduction or refund. Defect-related rights are not limited to the 14-day period for products of proper quality. The seller reimburses delivery and return costs for a defective product.
How to contact us
- Provide the order number or other purchase details and your preferred resolution. Photos help us understand damage or defects.
- Agree the handover method and workshop address. Confirm the address with us before sending.
- Keep proof of dispatch and delivery-cost documents.
Contact: Workshop WhatsApp. Handmade or made-to-order production does not in itself remove the buyer’s statutory rights.
Exchange and return rules on gov.kz · Rights relating to defective products